T-Mobile USA, focusing primarily on CRM communications such as emails and in-app communications across various platforms. My role involved working on new device launches and data services to enhance customer engagement and satisfaction.
The work undertaken for Microsoft Modern Life and Devices involved enhancing the workflow efficiency through the creation of a modular library and streamlined processes. The goal was to deliver optimal results in minimal time, ensuring a more seamless and productive experience for users.
Design and production of CRM email campaigns for Acura, Honda, and Volkswagen, with a focus on brand consistency, responsive layouts, and effective customer communication. Scope of work also included website maintenance for the U.S. market, ensuring visual updates aligned with each brand’s digital guidelines and user experience best practices.